New York State has partnered with Bloomberg Philanthropies, Johns Hopkins Bloomberg School of Public Health and Vital Strategies to create the NYS Contact Tracing Program, a nation-leading initiative to help slow the spread of COVID-19 and make it safer to begin to return to normal again.
Contact Tracers work with people who have tested positive for COVID-19 to identify people they have had contact with and let them know they may have been exposed to the disease.
If you get a call from “NYS Contact Tracing” (518-387-9993), PLEASE answer the phone. Answering the phone will keep your loved ones and community safe.
A contact tracer will:
NEVER ask for your Social Security number
NEVER ask for any private financial information
NEVER ask for credit card information
NEVER send you a link without proper authentication procedures
What is Contact Tracing?
Contact tracing is the process of contacting all people who've had contact with someone who tested positive for COVID-19. Contact Tracers have been hired and trained to work with state-of-the-art software to gather information on the spread of the infection. Your participation is confidential.
How the Contact Tracing Program Works
If you test positive, a COVID Contact Tracer will connect you with the support and resources you may need through quarantine, such as help getting groceries or household supplies, child care, medical care or supplies. The Tracer will work with you to identify and reach out via phone and text to anyone you’ve been in contact with while you were infectious to trace and contain the spread of the virus.
People who have come in close contact with someone who is positive are asked to stay home and limit their contact with others. By staying home during this time, IF you become sick yourself, you have not infected many others along the way. This is how we stop the spread!
Testing, medical and quarantine support for yourself and your loved ones will be arranged. We will not release your name to anyone. Your information is strictly confidential and will be treated as a private medical record.
This nation-leading program will place emphasis on areas with the highest rates of infection and on regions ready to open. The program will operate through the next flu season. It will be implemented in coordination with New Jersey and Connecticut.
Your caller ID will say “NYS Contact Tracing” (518-387-9993).
Please answer the phone so we can keep NY moving forward and stop the spread of COVID-19.
Join the Contact Tracing Team
Be a Tracer
Thank you for your interest in the New York State Contact Tracing Initiative. At this time, we have filled our initial roles. If you are interested in joining the initiative in the future, we welcome your application at any time and we will be in touch as our resource needs change.
As part of an effort to stop the spread of COVID-19, control the pandemic and safely re-open our communities, New York State has hired a large team of:
To reach out to the contacts of anyone diagnosed with COVID-19 to assess symptoms, ensure compliance with quarantine and determine social support needs.
To lead a team of 20 Contact Tracers, and one Community Support Specialist who are working remotely using digital tools.
COMMUNITY SUPPORT SPECIALISTS
To work with the team to address the support needs of those who are contacts, especially those who are under isolation or quarantine.
If you are a problem-solver with a professional, positive attitude and an independent work ethic who can work a minimum of 20 hours per week, you may be a good fit for the New York State Contact Tracing Initiative.
Team members will be trained to:
- Use a web-based client resource management (CRM) platform to interview positive patients.
- Identify and interview their close contacts to determine their risk of exposure.
- Provide those contacts with instructions for isolation or quarantine, if necessary.
- Monitor their symptoms through text messages.
- Refer them to testing, if appropriate.
- And connect contacts to social service assistance, such as housing, food, or medicine, while they are quarantined or isolated.
Supervisory positions are also available.
The program will operate through the next flu season. It will be implemented in cooperation with New Jersey and Connecticut.
All communication is private and confidential.
- Johns Hopkins Bloomberg School of Public Health Training
Johns Hopkins Bloomberg SPH is providing all staff with a comprehensive online training program and assessment which includes the follow courses:
- COVID -19/SARS-CoV-2 Overview
- Basics of Contact Tracing for COVID-19
- Steps to Investigate Cases and Trace Their Contacts
- Ethics and Technology for Contact Tracing
- Skills for Effective Communication and Embracing Complexity
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